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As consumer demands reshape the banking and payments landscape, the industry is making friends with fintechs that can help cut costs and drive growth.
Worldwide spending on information technology (IT) by financial services companies is expected to reach nearly US$500bn by 2021, up from US$440bn in 2018, according to market research firm International Data Corporation (IDC). According to IDC’s research, there are three main reasons financial services firms are pouring money into IT: to improve the customer experience; to modernise legacy systems such as payments, lending and claims; and to bolster fraud, security and compliance needs.
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